"I had placed a reservation for a storage unit at the Mankato U-Haul, only to show up and find that no units were available and that our reservation meant nothing. The UHaul staff stated their system allows customers to make reservations for units that are already reserved. They recommended I go to Storage Lounge, so I made a reservation online and we came over with our moving stuff to find out on Sundays they were closed, and we needed a member of staff to let us into our storage unit. Luckily, Didi had come in that Sunday to accommodate another customer's work schedule. Rather than ignore us, she chose to help us even though she wasn't getting paid to do so. She helped me fill out my paperwork, and get me into the unit. After a day of being treated like I didn't matter to UHaul, it was so nice to have her go above and beyond to make me feel like I mattered. Although it is more expensive than UHaul, the amenities and customer service makes it worth it."